Return and Exchange Policy
At the Watch.in.ua online store, we value every customer and want to ensure maximum shopping pleasure. If for some reason the watch you bought did not suit you, we offer convenient terms of return and exchange . Read our rules to find out how to quickly and easily return or exchange an item.
Return and exchange conditions
You can return or exchange a wristwatch within 14 days of receiving your order, subject to the following conditions:
- The item has not been used - the watch must be in new condition, without signs of wear, scratches or damage.
- All tags and packaging intact – original packaging, protective films, labels and stickers must be intact and safe.
- Availability of a sales receipt - to process a return or exchange, you will need a receipt or invoice confirming the purchase.
- Complete set - the watch must be returned in a complete set, including instructions, warranty card and additional accessories (if any).
Return and exchange procedure
To process a return or exchange, please follow the instructions:
- Please contact our customer service by calling or emailing us to let us know that you wish to return or exchange your item.
- Fill out a return application - our managers will provide you with an application form that must be filled out and sent along with the goods.
- Send the item - send the watch back via "Nova Poshta" or another courier service convenient for you. Please note that the buyer bears the costs of return shipping.
- Receipt and inspection of goods After receipt and inspection of the goods by our specialists, you will be offered an exchange for another model or a refund of the purchase price.
Refund
Refunds are made within 7 working days after receipt and inspection of the goods:
- If you pay in cash or cash on delivery , the money will be transferred to the bank card specified in the refund application.
- When paying online by card , the refund will be made to the same card from which the payment was made.
Warranty exchange
If a manufacturing defect or flaw is found upon receipt of the goods, we will provide a warranty exchange of the watch for a similar model or offer a refund. In this case, all delivery costs are borne by the Watch.in.ua online store.
Important Notes
- Individual damage caused by the buyer (scratches, mechanical damage, traces of opening the case) are not grounds for return or exchange.
- Price reduction – in case of partial damage to the packaging or complete set, the store reserves the right to reduce the refund amount in proportion to the losses.
Contact information
If you have any questions about the return and exchange policy, please contact our support team.
We are always ready to help and will try to make the return or exchange process as convenient and fast as possible for you. Buy a wristwatch in the Watch.in.ua online store with confidence and peace of mind!